Good afternoon everyone! I managed to book a business class seat with Malaysia Airlines on their 737-800 fleet from Kuala Lumpur to Denpasar, Bali on the 15th of May 2019 and here’s a brief review of my experience. Read on!
At the present moment, I am writing this review on board Malaysia Airlines Flight 851 en route to Denpasar, Bali from Kuala Lumpur, but by the time this post is published, I would probably be lounging in the pool overlooking the rice paddy fields in Ubud.
I took the KLIA Express from KL Air Terminal as it’s the fastest mode of transportation (and most economical) for a single-person journey to Kuala Lumpur International Airport. KLIA Express boasts about its punctuality, and I have yet to experience any issues with its timing.
28 minutes later, I arrived at the airport and immediately went straight to the business class check-in to retrieve my boarding pass. Security and passport clearance were a breeze as usual with KLIA’s biometric passport gate checks.
Malaysia Airlines Regional Golden Lounge
Without further ado, I went to Malaysia Airlines Regional Golden Lounge and without a minute to spare, I ordered my go-to hot latte and a glass of sparkling wine on the side. The one gripe that I had with the regional lounge is that they do not have champagne available which their international business and first-class lounge carry. So, if you’re thinking of quenching your thirst with champagne, you will not get it in the regional lounge for Malaysia Airlines.
I only had 20 minutes to spend in the lounge before my gate was open and thankfully, it was just a five minutes’ walk away from the lounge.
Priority boarding is one of the best privileges when you’re flying premium and with my Enrich Silver Status, I get to board at the same time premium class passengers do, regardless of my travel class. Find out more about their Enrich Program here!
I selected seat 1F (window seat, first row) and there were only 3 other passengers in the business class cabin on this flight – perfect. While waiting for the rest of the passengers to board, I was already comfy in my seat and was served a glass of guava juice and a cold towel to refresh myself. I thought a warm towel would do the job better but nonetheless it was a hot day and I needed to cool myself down.
Ten minutes into boarding, my flight attendant came with the menu and of course, I asked whether they would serve alcohol on this flight – lo and behold, they do and I, of course, ordered champagne to kick start this holiday. I was slightly bummed they did not carry the brands of champagne they normally do on their wide-bodied aircrafts but hey – I’ll take what I’ll get.
Here’s a shot of the menu:
I ordered the roast chicken which came with a basic garden salad as the entrée, and coconut lychee mousse as dessert. Roast chicken was slightly salty but cooked through and was not dry. I wish I opted for the beef rendang instead, though.
My lovely flight attendant was attentive to my drinking habit, as I never noticed that my glass was ever empty.
In Flight Entertainment:
Malaysia Airlines in-flight entertainment system’s catalogue is not as extensive as it should be but for a three-hour flight, I think it would be enough for any traveller to stay entertained for a decent amount of time. I skimmed through the movies catalogue and I was not attracted to any of the titles that were available, so I ended up listening to their jazz music library and spent the bulk of my time reading and catching up on some work.
If you’re seated at the first row in business class on their 737 fleet, it requires a little bit of work to set up your IFE. It’s located in between the two seats and you have to detach the screen by pushing it inwards, triggering the mechanical spring which would then push the IFE out of its compartment. It needs a little bit of oiling, though.
You would expect a great amount of comfort with your seat in their business class cabin. It has a 42” pitch, more than enough for a regional product. The seat’s reclining system is manually operated however, so don’t expect your seat to recline automatically. Business class passengers would receive a small pillow and a blanket, but no amenity kit which I do not think was a big of a deal considering the flight duration.
Malaysia Airlines takes prides in its warm hospitality and friendliness, and I can attest to this statement. There was only one flight attendant for the four of us passengers in the business class cabin but she was attentive to all our needs. I felt comfortable and happy with her friendly and warm service.
30 minutes before landing, the co-pilot announced our current flight’s status and the approximate time for touchdown which was approximately around 3:30p.m. At around 3:35p.m, we touched down at Denpasar-Bali Airport, and the landing was smooth and effortless.
I was generally impressed with my experience with flying business class on Malaysia Airlines for the third time in the span of less than 4 months and needless to say, my expectations were always met.
However, the only issue I had with the flight was the food. It was quite underwhelming, but it was not terrible. It’s not something I would eat unless I was really hungry.
They make up for it with their excellent service and it definitely left a good impression on me and I would definitely suggest their regional business class product if you are curious.
Til then, stay hydrated!